Refund and Returns Policy - Horizon Windows

Horizon Windows & Doors

5.0

Based on 20 reviews

review us on

Romica Visan

12:02 17 Oct 25

Guy Maddison

10:35 09 Oct 25

Purchased new windows for a job we are doing for a customer in Portsmouth. These guys are great. Very responsive and know what they are talking about. They also keep up with building regulations to make sure everything they supply meets the standard. Thanks!!!!

Danny

10:21 09 Oct 25

Bought a set of bifolds very swift with delivery and good quality product. Thanks

daniel clark

13:03 15 Jul 25

Bought a bifold door and two windows
Great price and swift delivery!
Thanks.

Steve Winterberg

18:52 29 Jun 25

I have been using Horizon windows and doors on our properties and those of customers for over 10 years now and never ever had anything other than 1st class service and quality - light tunnels, roof lights, french and sliding doors, windows in plain, woodgrain and painted finishes and the replacement of blown sealed units originally fitted by others. Thoroughly recommend! Great company with 1st class professional staff.

jason knight

17:42 19 Jun 25

Bought a set of bifolds for new extension. Great guidance and friendly service from josh and his team. Product arrived on time and excellent quality. Very pleased and warm friendly family run business

Dan Ette

19:02 18 Jun 25

Great service

Imogen Farrell

17:55 18 Jun 25

Great experience! Ordered bifold doors and a roof lantern, everything arrived on time and looks amazing. Good prices, helpful support, and solid quality. Would definitely use them again.

Nicola Lilley

08:13 15 Jun 25

Great service- Window was installed quickly and promptly. Thanks so much. Would recommend!

Robert Belcher

15:46 14 Jun 25

Supplied and fitted a set of bi-fold doors in our new extension. Good workmanship and took away all waste afterwards. The doors look great and its really finished off our new patio area. Thumbs up ?

John Varndell

18:22 08 Apr 25

James Black

10:43 26 Mar 25

I used horizon windows & doors to carry out some work on our extention.. the quality of work and service received was excellent... highly recommend...

Vincent Dunne

21:03 20 Mar 25

We recently had bifold doors and windows installed and we couldn’t be happier with the results! From start to finish, their team was professional, knowledgeable, and incredibly helpful.

The quality of the doors and windows is outstanding and clearly built to last. The installation process was smooth and efficient, with great attention to detail. They kept us informed throughout, ensuring everything was perfect. Highly recommend to anyone looking!

Steven Wight

20:51 19 Mar 25

I used horizon for windows for my extension, we had a great service from start to finish we are using them again later in the year to replace the existing house windows after seeing the quality of the ones for our extension, super pleased with them.

Emine Holden

20:45 19 Mar 25

I purchased five windows for my home, and the experience was seamless. The team was professional, efficient, and very helpful throughout the process. Highly satisfied with their service!

Overview

At Horizon Windows and Doors, we take pride in the quality and craftsmanship of our products. Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your delivery, we unfortunately cannot offer you a full refund or exchange.

Inspection Upon Delivery

All items must be inspected within 24 hours of delivery for any damage, defects, or discrepancies.
If any issues are found, Horizon Windows and Doors must be notified within 24 hours of receiving your order.

Failure to report damages or defects within this timeframe may result in the item not being eligible for replacement, repair, or refund.
Please inspect all products carefully before signing any delivery confirmation or proceeding with installation.

Eligibility for Returns

To be eligible for a return:

The item must be unused, uninstalled, and in the same condition that you received it.
It must also be returned in its original packaging.

Please note that custom-made, special order, or bespoke window and door products are non-refundable once manufacturing has begun, as these items are made to your specific measurements and design requirements.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify you via email that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again.
Contact your credit card company—refunds may take time to post.
Contact your bank—processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at sales@horizonwindowsanddoors.co.uk

Exchanges

We only replace items if they are defective or damaged upon delivery.
If you need to exchange an item for the same product, please email us at sales@horizonwindowsanddoors.co.uk